Delete Your iCarry Account
You can permanently delete your iCarry account and personal data at any time. Here's how, and what happens to your data.
Deleting your account is permanent and cannot be undone. Your login is removed and your personal information is erased or anonymised.
Delete your account in the app
- Open the iCarry app and sign in.
- Go to Settings → Account.
- Tap Delete Account.
- Confirm your identity with your password, or with a one-time verification code sent to your email if you signed in with Google or Apple.
- Your account and personal data are deleted immediately once confirmed.
Request deletion without the app
If you have uninstalled the app or can no longer sign in, email us from the address associated with your iCarry account:
- Send your email with the subject "Delete my account".
- We will verify that you own the account and complete the deletion within 30 days.
Before you can delete
To protect you and the people you are dealing with, deletion is blocked while you have:
- Active bookings — a delivery that is awaiting handoff, awaiting payment, or in transit. Complete or cancel these first.
- Pending payouts — money still owed to you. Wait until these have been paid out.
What is deleted and what is kept
Deleted
- Your login and account (your email is removed and freed for reuse)
- Your profile details — name, phone number, and profile photo
- Photos and files you uploaded
- Your personal data in items, trips, messages, and reviews is removed or anonymised
Kept (anonymised)
Anonymised transaction and booking records are retained only for as long as required by applicable accounting, tax, and anti-fraud laws — for financial records this is up to 7 years — after which they are permanently deleted. These records no longer identify you.
Questions?
If you have any questions about deleting your account or your data, contact us at:
iCarry is operated by Luxeon.