Prepare the paperwork you need to cross borders confidently with someone else’s item.
Verify who is responsible for filling in customs forms and how duties will be reimbursed.
Collect invoices, receipts, or letters of authorization the sender provides.
Research duty-free allowances to know whether taxes may apply at your destination.
Declare the item honestly and present supporting documents without waiting to be asked.
Keep the sender’s contact information handy in case officials request confirmation.
If duties are owed, pay them and upload the receipt so the sender can reimburse you quickly.
Mark the delivery timeline as Arrived so the sender receives an automatic update.
Inform the sender of any fees or delays you encountered and share receipts promptly.
Store customs paperwork safely until the delivery is confirmed in the app.
