Understand the verification badges that help you assess member trustworthiness and account security.
All members must verify their email address during registration before accessing the platform.
A verified email badge confirms the member has access to the email account they registered with.
Email verification is required for posting items, trips, and creating bookings.
All members verify their phone number during onboarding to earn the Verified Phone badge.
Phone verification shows the member provided a working phone number for coordination.
A verified phone number is required before onboarding can be completed.
Members can verify their government-issued ID to earn the Verified ID badge.
ID verification involves uploading a photo of your ID and completing a liveness check.
This is the strongest trust signal and is highly recommended for both travelers and senders.
Many users prefer to work with ID-verified members for higher-value deliveries.
Verified: The verification process completed successfully and was approved.
Pending: The verification request is under review by the trust team.
Unverified: The member has not yet attempted this verification.
Rejected: The verification attempt failed and may need to be resubmitted with correct information.
