Follow these steps when an item listing violates iCarry or legal policies.
Review the restricted items list before creating bookings for deliveries.
Avoid items that lack documentation for pharmaceutical, high-value, or perishable goods.
Trust your instincts—if a sender seems evasive, pause and verify with support.
If you discover the problem before pickup, cancel the booking in the app and report the listing.
Do not take possession of an item you believe is illegal or unsafe to transport.
If you already picked it up, store it securely and contact support for guidance on returning it safely.
Cooperate fully with law enforcement and explain that you are carrying the item for an iCarry delivery.
Request documentation of any seizure or inspection to share with support.
Upload the paperwork to the timeline so we can help the sender understand what happened.
