Traveler ratings and reputation
Understand how ratings and reviews build your reputation and help you attract more delivery opportunities.
How ratings work
After each completed delivery, both senders and travelers can rate each other on a scale of 1 to 5 stars.
Your average rating is automatically calculated and displayed prominently on your profile and in all match results.
Higher ratings increase your visibility and make other users more likely to choose you for deliveries.
Both your average rating and total number of reviews are shown to help others assess your experience and reliability.
Earning strong ratings
Respond to new messages quickly and keep the other party updated during key milestones.
Handle items with care and follow through on agreed delivery times.
Be clear about your availability and communicate proactively if plans change.
Resolve conflicts respectfully and involve support when you cannot find common ground.
Building your reputation
Complete your verification badges (email, phone, and ID) to show you're trustworthy.
Keep verification documents current and refresh them when they expire.
Avoid last-minute cancellations unless an emergency occurs, as this affects your reliability.
After each completed delivery, leave a review for the other party to encourage them to review you as well.
Respond professionally to any negative reviews to show future users how you handle issues.