Learn how refunds, disputes, and chargebacks are handled on iCarry.
Senders can request refunds before pickup or if the traveler fails to deliver on time.
Refunds also apply when damage occurs and the claim is approved.
Once a delivery is confirmed, refunds require evidence that the agreement was not met.
If a sender files a chargeback with their bank, the funds are temporarily withdrawn.
Our risk team assembles evidence, including proof of delivery, to contest invalid claims.
Responding quickly with documentation improves the odds of resolving the case in your favor.
Keep conversations on-platform and document any changes to the plan.
Upload clear proof of delivery with signatures or photos.
Address concerns immediately to avoid escalation to the sender’s bank.
