Understand how iCarry protects both parties and when funds are released.
When a booking is created, it starts in 'pending handoff verification' status—no payment is charged yet.
After handoff verification is completed, the booking moves to 'payment pending' and the sender's payment is processed and held by iCarry.
Once payment is confirmed, the booking status changes to 'in transit' and the traveler can proceed with delivery.
If a delivery is cancelled before handoff verification, no payment is charged.
Payment is processed after handoff verification is completed, not when the booking is first created.
Funds are held by iCarry throughout the delivery process to protect both parties.
After delivery is confirmed, the booking moves to 'delivered' status, and then to 'payout released' when funds are transferred to the traveler.
Disputes pause the payout until support reviews the evidence.
iCarry never stores full card numbers; our payment partners tokenise them for security.
We monitor for unusual payment activity and may request extra verification for large orders.
Contact support if anyone asks you to pay or refund outside the platform.
